The Pryda Build software suite is backed by a dedicated support team, ready to assist you to use Pryda Build to its full potential. Where necessary, they may request to initiate an internet login session with you to help resolve your queries.

Please call the Pryda Build Software Support Team on 1300 832 473 or email softwaresupport@prydaanz.com to arrange software support.

Our dedicated and experienced staff have over 35 years experience between them in the truss and frame industry, and are experts in the Pryda Build software:

Daniel Burchardt started his truss and frame career at Bellbird Building supplies, working on the floor manufacturing roof and floor trusses, then moved into the office designing roof and floor trusses. He has since worked at Dindas and Tilling designing roof and floor systems. Daniel is very passionate about training designers on how best to use Pryda Build.

Colin Dawson completed his apprenticeship in carpentry and joinery before joining Big J as an estimator. He then worked as a truss designer for a number of years at Nortruss, then at Porters Truss & Frame as a senior designer. He has had a number of jobs across the truss and frame industry before moving to an IT position where honed his skills in computing environments. Colin enjoys working with customers to find solutions.

David Seymour started work in the hardwood sector back in the 90s, then moved into  engineered wood products at Tilling where he operated the Hundegger CNC saw. He found his calling estimating and designing wall frames at Timbertruss. David enjoys finding answers to questions he’s asked on the phone and during training sessions.

Matt Matcott started out in the prefab industry in 2009 joining Bowens as frame and truss assembler. After spending 3 years with Bowens learning the process and requirements of building frames and trusses, he spent a year and a half building detachable dwellings with Elpor.  Returning to Bowens/Timbertruss, he became a trainee wall detailer, who then branched out into roof trusses, becoming a senior detailer. As a member of Pryda’s Software Support Team, Matt enjoys building relationships with our customers’ design staff and supporting them to deliver the best and most effective solutions possible.

Rob Riddex served a 4 year apprenticeship as a mechanical fitter, specialising in building and testing aero engines and gas turbines for General Electric in UK and Europe. He did this for a further 6 years before going back into full time study in IT. Rob then worked for Fife Council in Scotland in IT Support for several years before moving to Australia in 2013. Since moving to Australia he has worked for Bendigo and Adelaide Bank, Noble Systems and Premier Technologies in IT, IP Telephony and Software Support. Rob brings a wealth of IT and support knowledge with him, and has quickly become our floor truss and cassette expert.

In addition, Pryda Build is backed by integrated help documentation, webinars and online learning.