The Pryda Build software suite is backed by a dedicated support team, ready to assist you to use Pryda Build to its full potential. Where necessary, they may request to initiate an internet login session with you to help resolve your queries.

Please call the Pryda Build Software Support Team on 1300 832 4737 or email to arrange software support.

Our dedicated and experienced staff have over 35 years experience between them in the truss and frame industry, and are experts in the Pryda Build software:

Daniel Burchardt started his truss and frame career at Bellbird Building supplies, working on the floor manufacturing roof and floor trusses, then moved into the office designing roof and floor trusses. He has since worked at Dindas and Tilling designing roof and floor systems. Daniel is very passionate about training designers on how best to use Pryda Build.

Colin Dawson completed his apprenticeship in carpentry and joinery before joining Big J as an estimator. He then worked as a truss designer for a number of years at Nortruss, then at Porters Truss & Frame as a senior designer. He has had a number of jobs across the truss and frame industry before moving to an IT position where honed his skills in computing environments. Colin enjoys working with customers to find solutions.

David Seymour started work in the hardwood sector back in the 90s, then moved into  engineered wood products at Tilling where he operated the Hundegger CNC saw. He found his calling estimating and designing wall frames at Timbertruss. David enjoys finding answers to questions he’s asked on the phone and during training sessions.

In addition, Pryda Build is backed by integrated help documentation, webinars and online learning.